Information COVID-19

The health and safety and well-being of our guests and our team are our top priority.


For this reason, and in view of the spread of COVID-19, at AMResorts we continue to comply with the restrictions on our activity established by the competent authorities and we contribute to the diffusion and compliance of our professionals with regards to the necessary health recommendations.


Check here the new safety and hygiene protocols that AMResorts has implemented to ensure the safety and tranquility of our guests and employees.


Continuous monitoring


We are in continuous contact with government entities, with the health departments of all the areas in which our establishments are located, and with the rest of the tourism sector to be able to constantly update our protocols and procedures.


Cancellation Policy


Our cancellation policy depends on the rate chosen on our website:

Full Payment at Hotel Rate:  Reservations can be cancelled free of charge, up to 3 days before arrival. If the reservation is cancelled within 3 days, the cancellation cost will be 15% of the total price of the reservation.

Superflexible Rate: This rate gives you the option of paying a 15% deposit or the full amount when making the reservation. The reservation can be cancelled free of charge up to 7 days before arrival (Lowest price guaranteed on our website). If the reservation is cancelled within the 7 days, the cancellation charge is 15% of the total of the reservation.


Personal attention

Our team are at your entire disposal. However, given the current situation, we are receiving a high volume of calls and sometimes the response time from us may take a little longer than usual. For this reason, if you are not travelling within the next 72 hours, please try calling again in a few days.


Status of our Hotels in Spain


Due to the current situation caused by COVID-19, we have been forced to postpone the opening date of the affected hotels until:

AluaSoul Palma – 30th April 2021
Alua Sun Torrenova – 01st April 2021
Alua Hawaii Mallorca & Suites – 01st April 2021
AluaSoul Alcudia Bay – 24th April 2021
AluaSoul Ibiza – 01st May 2021
Alua Hawaii Ibiza – 01st May 2021
Alua Miami Ibiza – 01st May 2021
AluaSun Miami Ibiza Apartamentos – 01st May 2021
Alua Suites Fuerteventura – 26th March 2021
AluaVillage Fuerteventura – 26th March 2021
Hotel Parque San Antonio – 30th April 2021
Alua Palmanova Bay – 01st April 2021
Hotel Sa Torre Mallorca – 23rd April 2021
AluaSoul Mallorca Resort – 24th April 2021
Secrets Mallorca Villamil Resort & Spa – 01st June 2021
Secrets Lanzarote Resort & Spa – 01st June 2021
Dreams Lanzarote Playa Dorada Resort & Spa – 01st June 2021

If your reservation has been affected, please contact us to modify or cancel it.




Even in these difficult times, we remain by our guests´ side and at your service, and we thank you for your trust in AMResorts. We are living in a constantly changing situation, and for this reason, we are committed to periodically sharing clear and concise information on the measures that we are implementing, so that you are able to make the necessary travel decisions  with complete peace of mind.